Please read carefully!
If you are going to submit a request for support, you may want to be familiar with some of the questions we might ask.
In what product/application are you experiencing an issue?
- Learning Administrator
- Student Interface
- NetManager
- NetCompetency
- NetReview
- NetCompetency
- NetAuthor
- (other)
What were you attempting to do when the issue occurred?
- login
- running reports: provide report name & desired info
- adding users in the system and or setting up privileges: provide first and last name(s)
- uploading CBLs, course(s): provide name of CBL(s), course title(s)
Is this happening to only you, you and 1 other(s), all?
- If only you and 1 other(s):
- What is the difference between those that do work & those that do not work?
- Does it have anything to do with the difference in user privileges’ within
- application/computer/network?
- If all:
- Did the function/task work properly before or has this always been an issue?
- If function/task worked properly before, what happened to change it?
If you have read the above information and are ready to proceed, you may do so below:
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